About

Proudly Serving is a playbook helping local governments build people-centered digital public services.

Purpose

Proudly Serving aims to be an approachable, actionable resource with specific, practical advice local governments can take to make digital services work for everyone.

Who it’s for

Proudly Serving is for everyone who works in local government, from staff to elected officials.

How it's organized

Each chapter has these sections:

  • Overview
  • The problem
  • The solution
  • Context
  • Do’s and don’ts
  • Checklist
  • Questions to ask
  • Learn more

Themes

Focus areas:

  • Accessibility
  • Content strategy
  • Equity
  • Openness
  • Privacy
  • Procurement
  • Product management
  • Security
  • Social media
  • Success metrics
  • User experience
  • and more

License

Proudly Serving is licensed under Creative Commons.

Collaborate

This is a work in progress and always gets better, especially with feedback from you. Collaborate with us.

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