Proudly Serving
Public service with and for the people
Proudly Serving is a call to action built with and for the people who show up every day to make government work — from frontline staff to digital service teams, policy makers to civic entrepreneurs. Regardless of title or department, this book equips you with the mindsets, tools, and frameworks needed to design and deliver public services that truly serve people.
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What they're saying
The public servants who show up every day to make government simpler, faster, and better finally have the playbook they deserve. Clear, practical, and immediately usable, Proudly Serving gives you exactly what you need — whatever you're working on. Open any chapter and get to work!
Hillary Hartley
Proud Former Public Servant
Local government innovation is strongest when practitioners share what works. Proudly Serving captures that spirit - showcasing how public servants across the country are modernizing government and improving the way we serve our communities.
John Matelski
CIO
National Association of Counties (NACo)
