Cover of Proudly Serving

Proudly Serving

Public service in the digital age

A playbook helping local governments build people-centered digital public services.

Contents

Intro

Call to action

Chapters

Appoint a product leader

Be accessible

Be participatory

Buy better

Default to open

Design for everyone

Empower the team

Go .gov

Innovate with purpose

Make space for strategy

Protect privacy

Remember why you do this

Secure yourself

Set guiding principles

Share the done/doing

Spark community joy

Speak plainly

Think exponential

Upskill always

People

Albert Gehami headshot

Albert Gehami

Contributor
Photo of Catherine Geanuracos

Catherine Geanuracos

Contributor
Daniel Soto

Daniel Soto

Contributor
Dustin Haisler

Dustin Haisler

Contributor
Echa Schneider

Echa Schneider

Maintainer Contributor
Jason Schneider

Jason Schneider

Contributor
Joe Morris

Joe Morris

Contributor

Joel Peña

Contributor
Karen Daly

Karen Daly

Contributor
Kirsten Wyatt

Kirsten Wyatt

Contributor
Laine Hendricks

Laine Hendricks

Contributor
Luke Fretwell

Luke Fretwell

Maintainer Contributor
Mai-Ling Garcia

Mai-Ling Garcia

Contributor
Marlena Medford

Marlena Medford

Contributor
Rahel Mekdim Teka

Rahel Mekdim Teka

Contributor
Rebecca Woodbury

Rebecca Woodbury

Maintainer Contributor
Rob Lloyd headshot

Rob Lloyd

Contributor
Robbie Barton

Robbie Barton

Contributor
Shannah Hayley

Shannah Hayley

Contributor
Shari Davis

Shari Davis

Contributor
Shira Honig headshot

Shira Honig

Contributor
Photo of Stan Sarber

Stan Sarber

Contributor
Zach Ratkai

Zach Ratkai

Contributor

News

New Proudly Serving chapter: Secure yourself

November 22, 2023

New Proudly Serving chapter: Protect privacy

November 22, 2023

Request for Proudly Serving feedback: Buy better

November 22, 2023

Request for Proudly Serving feedback: Be accessible

November 22, 2023

Request for Proudly Serving feedback: Design for everyone

November 22, 2023

Request for Proudly Serving feedback: Secure yourself

November 22, 2023

News