Proudly Serving
Public service with and for the people
Proudly Serving is a call to action built with and for the people who show up every day to make government work — from frontline staff to digital service teams, policy makers to civic entrepreneurs. Regardless of title or department, this book equips you with the mindsets, tools, and frameworks needed to design and deliver public services that truly serve people.
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What they're saying
I think about how different our public institutions could feel if these practices were the norm, not the exception. Proudly Serving gives public servants at every level the framing and the tools to make that real. Built on trust, its methods are practical and accessible whether you’re finding your footing or leading through complexity.
Brian Whittaker
Founder
Humans of Public Service
I’ve proudly taken the Proudly Serving pledge, and this book reflects those values with clarity and purpose. Each chapter is a quick, plain-English read, allowing you to turn to whichever chapter you need most at any given moment. Written by some of the most thoughtful and inspiring voices in local government today, it’s both a useful resource and a meaningful reminder of why this work matters.
Jim Schutz
Former city manager and author
The Mayor Has a Hammer: Poems About Life in Local Government
