Preparation

Appoint an owner

To ensure success of digital products and services, governments must appoint a leader by identifying and empowering a single product owner.

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This chapter is now available in the book.

Author

Daniel Soto

Contributor

Daniel is a Principal Management Analyst at the City of Santa Ana, CA, where he recently led a cross-departmental project to build a new city website. Daniel previously worked as an analyst at the City of San Rafael, CA. Daniel has a Master of Public Administration from Cal Poly Pomona.