Preparation
Appoint an owner
To ensure success of digital products and services, governments must appoint a leader by identifying and empowering a single product owner.
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Author
Daniel Soto
Contributor
Daniel is a Principal Management Analyst at the City of Santa Ana, CA, where he recently led a cross-departmental project to build a new city website. Daniel previously worked as an analyst at the City of San Rafael, CA. Daniel has a Master of Public Administration from Cal Poly Pomona.