Preparation

Appoint an owner

To ensure the success of products and services, governments must identify and empower a single product owner as leader.

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This chapter is now available in the book.

Author

Daniel Soto

Contributor

Daniel is a Principal Administrative Analyst with the City of Santa Monica. Daniel previously served as an analyst at the cities of Santa Ana and San Rafael, supporting digital services including building websites, policy development, and organizational realignment. Daniel has a Master of Public Administration from Cal Poly Pomona.