Implementation

Design for everyone

Local governments address making services better, “digital,” and more inclusive—frequently all at once. Local governments are often leaders in redesigning public services. As a result, we need an inclusive approach that includes everyone.

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This chapter is now available in the book.

Author

Mai-Ling Garcia

Contributor

Mai-Ling directs Emerging Technology and AI at Johns Hopkins’ Bloomberg Centers for Government Excellence and Public Innovation, leading global strategies for responsible public-sector AI. With 15+ years in digital transformation, she helps cities adopt ethical tech, build trust, and improve services through design, policy, and innovation.