Design for everyone

Local governments address making services better, “digital,” and more inclusive—frequently all at once. Local governments are often lead conveners in redesigning public services. As a result, we need an inclusive approach, and one that includes everyone.


Read this chapter in the manuscript.


Photo of Mai-Ling Garcia

Mai-Ling Garcia


Mai-Ling Garcia is the Digital Practice Director at the Bloomberg Center for Public Innovation. She lives at the intersection of cities and technology, working with cities worldwide to improve government technology. She has 15 years of experience in city management, digital innovation, and public service through scaling digital transformation in cities. Mai-Ling’s expertise has garnered recognition and praise for leading product and design efforts in Oakland, California, and served as a key strategist for the City of San Francisco. She holds degrees from the University of California and the London School of Economics, including a Master of Science in Cities.