Preparation
Go official
Government must take every action it can to present itself as official on the internet, whether it’s websites, email or social media. This lessens public confusion about what digital properties and sources are legitimate. It also builds trust in government institutions.
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This chapter is now available in the book.
Author
Luke Fretwell
Maintainer
Contributor
Luke Fretwell is the co-founder and CEO of ProudCity, a digital services platform for local governments. He is the maintainer of GovFresh, a media and labs project focused on the intersection of design, technology and democracy. He is also co-founder and maintainer of Civic Hacking Agency.