Protect privacy

Many view privacy as another compliance exercise. In reality, privacy is about building residents’ trust in our agencies and our use of information technologies.

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Author

Photo of Albert Gehami

Albert Gehami

Contributor

Albert Gehami is the City Privacy Officer for the City of San José, overseeing responsible and effective deployment of new technology and data initiatives. The City’s privacy program has been recognized across awards and venues as a national leader on digital privacy and resident engagement on technology.

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Rob Lloyd

Contributor

Rob Lloyd is Deputy City Manager for the City of San José, California, overseeing the Transportation, Aviation, and Technology service areas for the nation’s tenth largest municipality. San José’s 7,000 employees and $6 billion budget serve one million residents and 70,000 businesses in the heart of Silicon Valley. Rob’s teams have earned 30+ national honors for customer engagement, operational excellence through technology, and for innovation.

Contents

Intro

Call to action

Chapters

Appoint a product leader

Default to open

Empower the team

Go .gov

Innovate with purpose

Make space for strategy

Protect privacy

Remember why you do this

Set guiding principles

Share the done/doing

Spark community joy

Speak plainly

Think exponential

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