Implementation

Protect privacy

Many view privacy as another compliance exercise. In reality, digital privacy is about building trust in our responsible use of information. Governments and residents should understand what data are collected, how they are used, what controls are in place, and how residents can engage to create responsive community services.

Read it

This chapter is now available in the book.

Author

Albert Gehami

Contributor

Albert is the City Privacy Officer for the City of San José, overseeing responsible and effective deployment of new technology and data initiatives. The City’s privacy program has been recognized across awards and venues as a national leader on digital privacy and resident engagement on technology.

Rob Lloyd

Contributor

Rob is CTO for the City of Seattle, leading technology for the largest city in the U.S. Northwest, overseeing 620 staff and a $300M+ portfolio. A former San José Deputy City Manager and CIO, he’s a 25-year public-sector tech leader whose teams have earned more than 45 national innovation awards.