Chapter

Protect privacy

Many view privacy as another compliance exercise. In reality, privacy is about building residents’ trust in our agencies and our use of information technologies.

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Read this chapter in the manuscript.

Author

Albert Gehami

Contributor

Albert Gehami is the City Privacy Officer for the City of San José, overseeing responsible and effective deployment of new technology and data initiatives. The City’s privacy program has been recognized across awards and venues as a national leader on digital privacy and resident engagement on technology.

Rob Lloyd

Contributor

Rob Lloyd is Deputy City Manager for the City of San José, California, overseeing Transportation, Aviation, and Technology services for the nation’s 12th largest municipality. San José’s 7,000 employees and $6B budget serve one million residents and 70,000 businesses. Rob’s teams have earned 35+ national awards.