Say what matters

When you’re communicating with the public, it’s not about you (or your agency) — it’s about your users. Government must communicate in a way that helps people understand essential information and take action.

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This chapter is now available in the book.

Author

Morgan Griffin

Contributor

Morgan is a content strategist and plain language advocate with Bloom Works, a civic tech company that helps agencies improve their digital services. He has over 20 years of experience working with agencies like the National Institutes of Health, Centers for Disease Control and Prevention, and the State of Connecticut.