Appoint a product leader

To ensure success of digital products and services, governments must appoint a leader by identifying and empowering a single product owner.


Read this chapter in the manuscript.


Photo of Daniel Soto

Daniel Soto


Daniel is a Principal Management Analyst at the City of Santa Ana, CA, where he recently led a cross-departmental project to build a new city website. Daniel previously worked as an analyst at the City of San Rafael, CA. Daniel has a Master of Public Administration from Cal Poly Pomona.