1. Nhất Hạnh, Thích. (2012). Good citizens : creating enlightened society. Parallax Press. https://www.parallax.org/product/good-citizens/
2. Open civic organizations. (2025). Open Civic Organizations. https://oco.govfresh.com
3. The Digital Services Playbook, Play 13 — from the U.S. Digital Service. (2025). Cio.gov. https://playbook.cio.gov/#play13
4. Whitehurst, J. (2015). The Open Organization. Harvard Business Review Press. https://www.redhat.com/en/explore/the-open-organization-book
5. Open Government Directive. (2009). The White House. https://obamawhitehouse.archives.gov/open/documents/open-government-directive
6. Service, G. D. (2012, April 2). Government Design Principles. GOV.UK. https://www.gov.uk/guidance/government-design-principles#make-things-open-it-makes-things-better
7. Behrenshausen, B. (2017). The Open Organization Maturity Model. Opensource.com. https://opensource.com/open-organization/resources/open-org-maturity-model
8. The Digital Services Playbook — from the U.S. Digital Service. (2024). Usds.gov. https://playbook.usds.gov/
9. Design principles. (2025). U.S. Web Design System (USWDS). https://designsystem.digital.gov/design-principles
10. 18F Guides. (2025). 18f.org. https://guides.18f.org/
11. Requirements for delivering a digital-first public experience. (2019, November 1). Digital.gov. https://digital.gov/resources/delivering-digital-first-public-experience/
12. Government Digital Service. (2012, April 2). Government Design Principles. GOV.UK. https://www.gov.uk/guidance/government-design-principles
13. Beck, K., Beedle, M., van Bennekum, A., Cockburn, A., Cunningham, W., Fowler, M., Grenning, J., Highsmith, J., Hunt, A., Jeffries, R., Kern, J., Marick, B., Martin, R. C., Mellor, S., Schwaber, K., Sutherland, J., & Thomas, D. (2001). Manifesto for agile software development. Agile Manifesto. https://agilemanifesto.org/
14. Azhar, A. (2021). The Exponential Age. Diversion Books. https://www.exponential-book.com/us
15. Urban, T. (2017, September 7). The Artificial Intelligence Revolution: Part 1 — Wait But Why. Wait but Why. https://waitbutwhy.com/2015/01/artificial-intelligence-revolution-1.html
16. Harari, Y. N. (2017). Homo Deus : a brief history of tomorrow. Harper, an imprint of HarperCollins Publishers. https://www.ynharari.com/book/homo-deus/
17. Johnson, S. (2013). Future perfect : the case for progress in a networked age. Riverhead Books.
18. Hill, L. A., Brandeau, G., Truelove, E., & Lineback, K. (2014). Collective Genius. Harvard Business Review Press. https://www.collectivegeniusbook.com
19. Johnson, S. (2011). Where good ideas come from : the natural history of innovation. Riverhead Books.
20. A Better Computer. (2020, August 17). The Adjacent Possible: A Quick Introduction. YouTube. https://www.youtube.com/watch?v=LI6xaY-VTP0
21. Shirky, C. (2010). Cognitive Surplus: How Technology Makes Consumers into Collaborators. Penguin Publishing Group.
22. Weiss, M. (2021). We the Possibility. Harvard Business Press.
23. Participatory Budgeting Project. https://www.participatorybudgeting.org/
24. Participatory Policy-Making Toolkit. (2022, May 17). Democracy beyond Elections. https://www.democracybeyondelections.org/portfolio/ppm-toolkit/
25. Public Agenda. (2023). https://publicagenda.org/
26. Menser, M. (2018). We decide! theories and cases in participatory democracy. Philadelphia Temple University Press.
27. Laura Flanders & Friends. (2022, June 19). Dollars and Democracy: Participatory Budgeting. YouTube. https://www.youtube.com/watch?v=0mErPG_q-ow
28. 046. Shari Davis: The Power of Participatory Budgeting. (2022, April 28). Remake Podcast | Design, Systems, and Society. https://remakepod.org/episode/046-shari-davis-the-power-of-participatory-budgeting
29. Tong, J. (2017, January 16). How guiding principles can improve a content strategy. Josh Tong. https://www.joshtong.io/blog/2017/1/16/how-guiding-principles-can-improve-a-content-strategy
30. Content principles. SF.gov style guide. (2020, February 28). Gitbook.io. https://sfdigitalservices.gitbook.io/style-guide/content-principles
31. Design principles | U.S. Web Design System (USWDS). (n.d.). Designsystem.digital.gov. https://designsystem.digital.gov/design-principles/
32. Government Digital Service. (2012, April 2). Government Design Principles. GOV.UK. https://www.gov.uk/guidance/government-design-principles
33. State of California. (2025). Principles | California Design System. California Design System. https://designsystem.webstandards.ca.gov/principles/
34. The principles. (n.d.). Good.services. https://good.services/15-principles-of-good-service-design
35. Woodbury, Rebecca. (2021, February 4). What is a product owner? Department of Civic Things. https://deptofcivicthings.com/what-is-a-product-owner/
36. ProudCity. (2019, August 27). The empowered government product owner. ProudCity Help Center. https://help.proudcity.com/the-empowered-government-product-owner/
37. Successful Agile in government: Supporting the product owner. (n.d.). Deloitte Insights. https://www2.deloitte.com/us/en/insights/industry/public-sector/agile-in-government-supporting-product-owner.html
38. 18F blog archive | So, you’re a Product Owner… (2018, April). 18f.org. https://blog.18f.org/2018/04/17/so-youre-a-product-owner/
39. The Digital Services Playbook — from the U.S. Digital Service. (2025). Cio.gov. https://playbook.cio.gov/#play6
40. Davis, Westin. Extreme Ownership for Local Government. (2022, Jan 1). ICMA PM Magazine. https://icma.org/articles/pm-magazine/extreme-ownership-local-government
41. FEMA. (n.d.). ICS Resource Center. FEMA.gov. https://training.fema.gov/emiweb/is/icsresource/
42. Ready.gov. (2021, May 26). Incident management | ready.gov. https://www.ready.gov/incident-management
43. U.S. Department of Health and Human Services. (2019). Emergency Management and the Incident Command System. Phe.gov. https://www.phe.gov/Preparedness/planning/mscc/handbook/chapter1/Pages/emergencymanagement.aspx
44. True Colors Test. (n.d.). IDRlabs. https://www.idrlabs.com/true-colors/test.php
45. .gov. (n.d.). Get.gov. https://get.gov/
46. get.gov. (2024). Get.gov. https://get.gov/domains/benefits/
47. An introduction to domain management. (2023, November 28). Digital.gov. https://digital.gov/resources/an-introduction-to-domain-management/
48. Process code for software procurement (2023). Publiccode.net. https://processcode.publiccode.net/1a-getting-oriented.html
49. Geanuracos, C. (2018, May 30). Govtech Industry Standards: Developing values-based procurement criteria for technology sourcing. Medium. https://medium.com/@geanuracos/govtech-industry-standards-developing-values-based-procurement-criteria-for-technology-sourcing-1633b6c45f09
50. Clem, A. (2025, February 3). Procure Access. Disability:IN. https://disabilityin.org/what-we-do/procure-access/
51. Buying local government websites. (2024, October 29). ProudCity. https://help.proudcity.com/buying-guide/
52. 18F blog archive | Modular procurement resources for state and local government. (2016, November). 18f.org. https://blog.18f.org/2016/11/15/modular-procurement-state-local-government/
53. Filling in the gaps — The case for public backlogs and roadmaps. (2025). Public.digital. https://public.digital/pd-insights/blog/2024/07/filling-in-the-gaps-the-case-for-public-backlogs-roadmaps
54. Bordogna, J. (2024, August 26). How Login.gov uses roadmapping to build trust with its partners and the public. Digital.gov. https://digital.gov/2024/08/26/how-login-gov-uses-roadmapping-to-build-trust-with-its-partners-and-the-public/
55. Office of Data and Innovation blog. (2025). Blog. https://digital.ca.gov/blog/
56. GovFresh. (2015, June 3). Doing/done: The beauty of GOV.UK’s “What we’re working on” updates. GovFresh. https://govfresh.com/signal/doingdone-the-beauty-of-gov-uks-what-were-working-on-updates
57. Fretwell, L. (2023, August 2). Open civic organizations. GovFresh. https://govfresh.com/thoughts/open-civic-organizations
58. USWDS Core Project Data. (2022). GitHub. https://github.com/orgs/uswds/projects/8
59. Richards, S., & Halvorson, K. (2017). Content design. Content Design London, July. https://contentdesign.london/books
60. Downe, L. (2020). Good Services : how to Design Services that Work. Bis Publishers. https://good.services/
61. Hemingway Editor. Hemingwayapp.com. https://hemingwayapp.com/
62. Tarling, K. (2023). The Service Organization. https://www.theserviceorg.com/
63. Redish, J. (2012). Letting go of the words. Morgan Kaufmann.
64. Use plain language | 18F Guides. (2025). 18f.org. https://guides.18f.org/content-guide/our-approach/plain-language/
65. Plain Language Guide Series. (2025, September 23). Digital.gov. https://digital.gov/guides/plain-language
66. NYC Digital. (2017, April 28). Plain Language Speaks to Everyone. Medium; cityofny. https://medium.com/cityofny/plain-language-speaks-to-everyone-d9aa96ebadeb
67. Introduction to Accessibility. (2019, December 4). Digital.gov. https://digital.gov/resources/introduction-accessibility/
68. Introduction to WAVE. (n.d.). YouTube. https://www.youtube.com/watch?v=ITUDiTgAZY0
69. Improving the Accessibility of Social Media in Government. (2014, July 16). Digital.gov. https://digital.gov/resources/improving-the-accessibility-of-social-media-in-government/
70. Initiative (WAI), W. W. A. (n.d.). Developing an Accessibility Statement. Web Accessibility Initiative (WAI). https://www.w3.org/WAI/planning/statements/
71. Gibson, David. Why Accessibility Overlay Widgets Fail to Protect or Serve | Accessibilty.Works. (2025, July 14). https://www.accessibility.works/blog/avoid-accessibility-overlay-tools-toolbar-plugins/
72. GoDaddy Pro. (2021, November 15). Web Accessibility Guidelines in About 7 Minutes. YouTube. https://www.youtube.com/watch?v=68h6bq1aYZo
73. Risdon, C., Quattlebaum, P., Rettig, M., & Rosenfeld Media. (2018). Orchestrating experiences : collaborative design for complexity. Rosenfeld Media. https://rosenfeldmedia.com/books/orchestrating-experiences/
74. ECCD Field Guide Download Request. (2025). Surveymonkey.com. https://www.surveymonkey.com/r/ECCDfieldguidedownload
75. Jean-Baptiste, A. (2020). Building For Everyone. John Wiley & Sons.
76. Downe, L. (2020). Good Services : how to Design Services that Work. Bis Publishers. https://good.services/
77. CISA. (n.d.). Shields Up: Guidance for Organizations | CISA. https://www.cisa.gov/shields-guidance-organizations
78. Free Cybersecurity Services and Tools | CISA. (n.d.). Cybersecurity and Infrastructure Security Agency CISA. https://www.cisa.gov/resources-tools/resources/free-cybersecurity-services-and-tools
79. CISA. (n.d.). CISA | Defend today, secure tomorrow. https://www.cisa.gov/sites/default/files/2023-02/22_1201_safecom_guide_to_cybersecurity_risk_assessment_508-r1.pdf
80. Partnering to Safeguard Localities from Cybersecurity Threats Toolkit | CISA. (2025, February 12). Cybersecurity and Infrastructure Security Agency CISA. https://www.cisa.gov/resources-tools/resources/partnering-safeguard-localities-cybersecurity-threats-toolkit
81. CISA. (2023, May). I’ve Been Hit By Ransomware! www.cisa.gov. https://www.cisa.gov/stopransomware/ive-been-hit-ransomware
82. Cybersecurity Training & Exercises | CISA. (2025). Cybersecurity and Infrastructure Security Agency CISA. https://www.cisa.gov/stopransomware/training
83. Privacy review form | City of San José. (2020). https://forms.office.com/Pages/ResponsePage.aspx?id=4DvjD0Jhlk-bjXgX1cJhOQHtWWB-PGxHmT9VcPkWpgRUOE5MVkhEMFhZRElNQlE0UVVYOTVQTFNMMS4u
84. Data Usage Protocols & Public Comment | City of San José. (2025). Sanjoseca.gov. https://www.sanjoseca.gov/your-government/departments-offices/information-technology/digital-privacy/data-usage-policies-public-comment
85. Penn Program on Regulation. (2022, February 17). Dismantling the “Black Opticon”: Race Equity and Online Data Privacy Regulation. YouTube. https://www.youtube.com/watch?v=BVADdJ6f3lI
86. International Association for Public Participation. (2018). Core Values, Ethics, Spectrum — The 3 Pillars of Public Participation. IAP2.org. https://www.iap2.org/page/pillars
87. Open Data Charter. (2025, March 14). Open Data Charter. https://opendatacharter.org/
88. The 8 Principles of Open Government Data. (n.d.). Opengovdata.org. https://opengovdata.org/
89. Schema.org. (2019). Schema.org. https://schema.org/
90. Fretwell, L. (2025, November 30). Bot gov. GovFresh. https://govfresh.com/thoughts/bot-gov
91. Data Catalog Vocabulary (DCAT) — Version 3. (2024, January 18). W3.org. https://www.w3.org/TR/vocab-dcat-3/
92. Fretwell, L. (2025, June 16). Government websites are dead. Long live government websites. GovFresh. https://govfresh.com/thoughts/government-websites-are-dead-long-live-government-websites
93. Data Ownership and Usage Terms for Government Contracts — GovEx Labs. (2024). Centerforgov.org. https://labs.centerforgov.org/data-governance/data-ownership/
94. Understanding digital roles | digital.gov.au. (2025). Digital.gov.au. https://www.digital.gov.au/policy/digital-experience/toolkit/managing-teams/understanding-digital-roles
95. Resources. (2024, November 20). Digital.gov. https://digital.gov/resources
96. Denver Peak. (2025). Denvergov.org. https://www.denvergov.org/Government/Agencies-Departments-Offices/Agencies-Departments-Offices-Directory/Department-of-Finance/Our-Divisions/Budget-and-Management-Office/Denver-Peak-Performance
97. How to upskill a team | digital.gov.au. (2025). Digital.gov.au. https://www.digital.gov.au/policy/digital-experience/toolkit/managing-teams/how-upskill-team
98. InnovateUS provides no-cost, at-your-own-pace, and live learning. (2025). Innovate-Us.org. https://innovate-us.org/
99. How upskilling impacts talent retention and recruiting. (2022). PWC. https://proedge.pwc.com/upskilling-and-talent-strategies
100. Bracy, C. (2014). Why good hackers make good citizens. In TED. https://www.ted.com/talks/catherine_bracy_why_good_hackers_make_good_citizens
101. Civic Hacker Network. (2020, September 10). Building a Civic Hacking Community. YouTube. https://www.youtube.com/watch?v=mQ2Ow83iZOs
102. Levy, S. (2010). Hackers. O’Reilly Media. https://classes.visitsteve.com/hacking/wp-content/Steven-Levy-Hackers-ch1+2.pdf
103. Schrock, A. (2018). Civic tech : making technology work for people. Rogue Academic Press. https://civic-hackers.org/civictechbook23
104. Taylor, P. W. (2023, July 7). TFIC: A Young Civic Hacker Could Be the Next Generation of Gov Tech. GovTech. https://www.govtech.com/civic/a-young-civic-hacker-could-be-the-next-generation-of-gov-tech
105. Alliance of Civic Technologists. (2025). https://www.civictechnologists.org/
106. Bain, B., & Bain, B. (2024, October 30). Cutting Through “Policy Cruft” — Niskanen Center. Niskanen Center — Improving Policy, Advancing Moderation. https://www.niskanencenter.org/cutting-through-policy-cruft/
107. Bellotti, M. (2021). Kill it with fire : manage aging computer systems (and future-proof modern ones). No Starch Press, Inc.
108. An introduction to decommissioning sites. (2024, December 18). Digital.gov. https://digital.gov/resources/an-introduction-to-decommissioning-sites/
109. Pahlka, J., & Greenway, A. (2024). The How We Need Now: A Capacity Agenda For 2025 And Beyond. https://www.niskanencenter.org/wp-content/uploads/2024/12/Niskanen-State-Capacity-Paper_-Jen-Pahlka-and-Andrew-Greenway-2.pdf
110. City Hall Selfie Day — ELGL. (2025, September 18). ELGL. http://cityhallselfie.com
111. Plain Language Guide Series. (2025, September 23). Digital.gov. https://digital.gov/guides/plain-language
112. Wyatt, Kirsten. (2018, August 29). Be Who You Needed When You Were Younger. ELGL. https://elgl.org/be-who-you-needed-when-you-were-younger/
113. ELGL Strategic Plan 2022 – 2025 - ELGL. (2022). ELGL. https://elgl.org/documents/elgl-strategic-plan-2022-2025/
114. Tara Dawson McGuinness, & Schank, H. (2023). Power to the Public. Princeton University Press.
115. Weiss, M. (2021). We the Possibility. Harvard Business Press.